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 猎头职位：National Retail Operations Director, Shanghai |
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jackiesong
[博客]
头衔: 海归中将
加入时间: 2010/01/25
文章: 1724
海归分: 499049
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作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Position: Retail Operations Manager
Location：Shanghai
Company Introduction
The Group is one of the leading companies in the luxury goods sector, currently has more than 6,000 employees worldwide, and does business in 65 counties around the world.
This position is designed to ensure / support budget achievement for Stores under his/her supervision, cooperating with Regional Office Functions.
Responsibilities
Sales
Shares yearly objectives with Store Managers and ensures constant monthly follow-up proposing and implementing possible corrections in case of variance;
Guarantees regular presence in Stores in order to support Store Managers and Staff;
Implements ways to boost store’s sales and maximize sales during full margin periods to ensure that all discount policies are properly followed during regular as well as sale periods;
Supervises accurate stock levels and appropriate product mix by monitoring inventory and co-operating with the merchandising team;
Works with the Visual Merchandising team to implement and monitor corporate merchandising programs in line with Corporate Standards. Supports Store Managers on the maintenance of shop windows and displays taking into consideration stock levels, weather conditions and Store location;
Ensures that all policies about Product Handling (product delivery, stocking, packaging, ODG and defects, etc.) are properly implemented;
Constantly minimizes Loss Prevention issues by supporting Store Staff;
Customer Relationship Management
Ensures development of the customer portfolio and specifically of VIP Clients;
Promotes “one to one relationship” with VIP clients;
Constantly communicates the importance of the Brand Shopping Experience to Store Staff and monitors Customer Satisfaction. Provides coaching on a daily basis in order to guarantee appropriate standards. Takes actions to improve customer services and handles customer complaints if required;
Store Staff
Selection and recruitment of appropriate Store staff in cooperation with Store Managers, Retail Operations and HR Dept;
Delivers on-site educational programs for continuous development of staff and seasonal update for interdepartmental personnel where and as required;
Provides ongoing feedback and evaluation of performance;
Supervises adequate employee roster and administers leave application – prepared by the Store Manager – to ensure adequate staffing at Store Level;
Procedure
Communicates the Company’s policies, memoranda and general information to the staff to ensure alignment with Corporate Standards and among Stores;
Ensures that all policies & procedures (inventory, bargain sales, product handling, etc.) are properly implemented at Store Level;
Management of Inventory
Ensures the planning, management and control of activity connected with inventories providing appropriate reports in collaboration with the Functions involved (Logistic, IT, Finance, Stores);
Ensures the definition of product placement and rationalization of spaces in collaboration with the Logistics Department;
Ensures the standard organization for all stockrooms. Provides support and training for all store stock manager and all staff on existing product and stock management procedures and their updating. Ensures their implementation;
Implementation and supervision of “Return of end of season product”;
Housekeeping - Maintenance
Ensures an impeccable image inside and outside Stores promptly intervening on necessity and efficient reporting to the Regional Office’s departments;
Constantly monitors service levels of the market/competitors in order to propose possible interventions;
Coordinates time - specific interventions between I.T. Dept. and stores concerning possible SAP or cash till malfunction;
Reporting
Supplies monthly quality and quantity reports about:
Sales trends and budget variations
Activities implemented in the Areas (selection, training, meetings, openings …)
Competitor’s analysis (new openings, events, products, etc.)
Information concerning social and cultural events
Regularly communicates all important information to Regional Office’s pertinent offices;
Management coordination for Store openings
Definition and preparation of work plan concerning the activities connected with store openings;
Implementation of work plan in collaboration with pertinent entities and departments;
Verification and supervision of all the activities connected with the work plan;
Store opening management: delivery planning in cooperation with Retail Logistics Asia Pacific and Local;
Coordinate and control the design of the stockrooms layout based on their peculiarities and of sales requirements in cooperation with Engineering, Logistic and Retail Department.
Minimum Qualifications
EDUCATION: Bachelor degree, MBA is preferred
EXPERIENCE: Minimum 6 years relevant experience
LANGUAGE: Mandarin as mother tongue, and fluent in English
MANAGEMENT COMPETENCIE: Team management / Conflict management /
Global vision / Proactive and adaptable
KNOWLEDGE/SKILLS/OTHER: Thorough understanding of luxury industry; Mastery of retail operations; Customer focus and Driven sales result.
职位转自：https://www.krimx.com/article/view.asp?id=1553
Krimx.com 是复旦、中欧MBA发起的猎头职位分享网站
作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位：National Retail Operations Director, Shanghai -- jackiesong - (16322 Byte) 2010-5-21 周五, 22:26 (1138 reads)
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