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 TIBCO 中国研发中心 Technical Support 职位紧急招聘（北京职位） |
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iambigbat
头衔: 海归下士
性别:  年龄: 42
加入时间: 2010/03/12
文章: 7
海归分: 439
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作者：iambigbat 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
TIBCO（www.tibco.com）(NASDAQ:TIBX)是一家有着20年历史的老牌中间件公司。致力于EAI企业应用集成产品和解决方案的领域。
TIBCO软件公司是世界上最大的独立业务整合软件公司，亦是领先的实时业务解决方案提供商。总部在美国硅谷。在纯软件公司全球排名第18位。是金融行业上软件产品的供应商，在美国与BEA齐名。最大的竞争对手仅为IBM。在EAI领域中，处于世界范围内No. 1。Tibco目前已经成为一个专门为企业和互联网市场提供动态无缝联接和实时电子商务平台架构的主流厂商。
我们是TIBCO在中国的唯一的研发中心（全球只有4家研发中心分别设在：美国 加拿大 印度和中国）。初探中国，对中国市场也是不很了解，TIBCO也是为了规避一些风险暂时与文思进行合作成立了TIBCO CDC。文思主要管理研发中心的行政事宜，TIBCO主要负责技术、项目这一块的。双方并签署了BOT协议（Build，Operation，Transfer），现在TIBCO中国有限公司正在筹备中，所有员工或部分员工之后会Transfer到TIBCO中国。
现在TIBCO很多的核心产品，也都放在CDC来做。比如：BPM、BC、SOA方面的、AMSB这种技术含量比较高的产品。到现在来讲，我们从产品的开发、测试、发布包括技术支持，已经非常完善。
虽然我们在中国是以BOT模式出现的，TIBCO美国的VP各两个月就会来中国看看我们的情况，还会特意从美国拨过来一些费用做为我们的Team building。我们会每周都和美国同事通过电话交流工作，他们每年也会来中国，或者我们去美国、英国等地。我们每周都会有英语培训，这是我们自发建立的，由我们的文档工程师负责给大家培训（外籍员工）。公司周三会有篮球和羽毛球的活动，公司二层还有乒乓球台。定期会举办一些体育比赛。
职位描述如下：
TS ( Technical Support ) Team
( Sr. ) Technical Support Engineer
Responsibilities:
Technical support engineer is an integrated member of the global support team and is responsible for the product support of our customer in all over the world, including North America, Europe, Australia and Asia . The ideal candidate will have the opportunity to work in an environment with high caliber support engineers based in Silicon Valley . The successful candidate has to be customer driven, creative in solving real problems and adept at learning new technologies and skills.
Qualifications:
Degree in Computer Science, Computer Engineering, and Computer Application is required.
Strong troubleshooting and analytical skills.
2+ years of programming experience in Java or C/C++ in a multithread environment; Coding is expected in some positions.
Working experience in more than one of the following : J2EE, JMS, SOAP, xml, XPATH, Web services, Web/App Servers(Tomcat, Weblogic, iPlanet,etc), and LDAP.
Unix and Windows OS administration and troubleshooting knowledge.Knowledge about
Knowledge of networking, TCP/IP, HTTP, and SNMP(a plus).
Familiarity with database particularly Oracle and SQL Server.
Prior TIBCO products experience is a big PLUS.
English speaking, reading and writing sills are essential
TS ( Technical Support ) Team
Technical Support Engineer
Scope of role
· To provide 24x7 technical support for live customers round the world, including weekends and night hours
· Work closely with the global support teams in North America and EMEA to coordinate and manage customer support on a ‘follow the sun’ model for the DataSynapse customer base;
· Track and manage service level agreements, high priority issues and their status, escalating as appropriate;
· Coordinate with the DataSynapse sales force and Services teams to support commercial activities;
· Become an expert in the capabilities of the DataSynapse product set.
Technical Skills and Qualifications
Essential:
· A desire to provide first class customer service, taking ownership of issues in a pressured and demanding high-value software environment;
· Trouble solving skills
· Passion for learning new technologies
· At least 1 year programming experience;
· Literate in Java and C++ / .Net; script languages;
· Experience of Windows and Unix (Linux and/or Solaris) platforms;
· Working knowledge of a range of technologies including relational databases, web technologies, xml, IP networks,
· MUST have good written and oral English communication skills.
Desirable:
· Experience of financial services;
· Some exposure to enterprise middleware – grid computing, high-performance computing, distributed computing, integration and distribution products such as EAI (Enterprise Application Integration) or ESB (enterprise service bus);
· Experience of issue tracking, fault-finding, and debugging in distributed environments;
联系人：Frank Chen
MSN：[email protected]
作者：iambigbat 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 TIBCO 中国研发中心 Technical Support 职位紧急招聘（北京职位） -- iambigbat - (3960 Byte) 2010-3-12 周五, 14:24 (1677 reads)
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