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Title: Nokia/Ericsson BSS Egr. (direct contracted)
Report to: NOC Mgr.
Responsibility:
• The first owner of MTN Irancell BSS network;
• Prove the ability to do managed service of vendor’s BSS network;
• Setup the acceptance standard of BSS network and get approved from MTN Irancell;
• Organize BSS team to implement BSS network acceptance;
• Analyze and optimize BSS network;
• To be responsible for the KPI and SLA of the BSS network;
• 2nd line technical support;
• Escalate to 3rd line support of NSN to get support within SLA if BSS team can’t solve;
• To be first responsible for BSS teamwork;
• Manage and supervise the daily work of BSC engineers;
Qualification:
◆ Minimum 5 years experience with 2 years in NOKIA/Ericsson BSS 2-line technical support
◆ Bachelor of Engineering in Electronics & Communications
